E-commerce Executive

3 weeks ago


Lahore, Punjab, Pakistan Merchnain Full time
E-commerce Executive (Customer Experience + Store Management)

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At #Merchnain, we're growing fast and expanding our network of online stores. To keep pace, we're seeking a smart, proactive, and detail-oriented E-commerce Executive who can oversee daily store operations and provide exceptional post-order customer service.

Location: Lahore - On Site

Full-time | Immediate Joining Preferred

Responsibilities:
  • Managing and updating e-stores across platforms such as Shopify, TikTok, Instagram, and other social shops
  • Overseeing order flow, ensuring timely dispatch, and tracking shipments
  • Handling post-shipping customer queries and complaints with empathy and efficiency
  • Coordinating with logistics and fulfillment teams to resolve delivery issues
  • Optimizing product listings and assisting with promotional activities
Qualifications:
  • 1-2 years of experience in managing online stores and customer service
  • Strong written and verbal communication skills
  • Proficiency with order management tools, spreadsheets, and dashboards
  • Problem-solving skills with patience and attention to detail
  • Bonus: Experience with international marketplaces

Join our fast-growing e-commerce business and enjoy a steep learning curve. Interested? Share your resume at info@merchnain.com (cc: hejab@merchnain.com).

Additional Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Business Development and Sales
  • Industry: Fashion Accessories Manufacturing
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