customer service head – australian clients

2 weeks ago

Karachi, Sindh, Pakistan KUZ TECH (SMC) PVT LTD. Full time
CUSTOMER SERVICE HEAD – AUSTRALIAN CLIENTS

Direct message the job poster from KUZ TECH (SMC) PVT LTD.

Technical Recruiter | Head Hunter | HR Operations | Talent Acquisition | HRBP | Employee Engagement | Learning & OD | Compensation & Benefit |…

Job Title: Head of Customer Service (Australian Client Support)

Salary: PKR 150,000 – 200,000 per month.

Timings: 4:00 AM to 1:00 PM (You must be flexible in case of any future changes).

Working Days: Monday to Saturday (Half-day on Saturday)

About the Role:

Kuz Tech (SMC-PVT) LTD. is seeking a dynamic and experienced "Customer Service Head" to lead and manage our customer support operations for Australian clients.

This hiring is for our sister company – Phonebot, a refurbished tech company based in Melbourne, Australia, with strong market presence in Dubai & Australia. We specialize in mobile phones and gadgets, and serve customers around the globe.

Key Responsibilities:

  • Lead the Customer Service department with a focus on operational excellence and customer satisfaction
  • Manage escalated communication with third parties (e.g., PayPal, banks, service providers, courts)
  • Oversee daily customer service operations across:
  • Chat support (Facebook, WhatsApp, website chat)
  • FB Marketplace IDs
  • Microsoft Teams coordination
  • Handle escalated customer cases, returns, and order amendments.
  • Coordinate between developers, payment systems, the CS team, and finance for dispute resolution.
  • Monitor and manage reviews across Google, Product Review, IO Review, and Trustpilot.
  • Extract, analyze, and report on missing/unsuccessful and refunded orders
  • Generate and evaluate campaign data for review and reporting
  • Oversee the "iPhones into Cash" project, including order flow, shipping, and team coordination.
  • Evaluate new tools and technologies, and prepare presentations for senior management
  • Manage ad hoc support:
  • Coordinate with talent agencies and exhibition partners (e.g., Gitex, Mobile Disrupt)
  • Provide executive-level intervention for high-priority issues
  • Ensure global order alignment and issue resolution

Requirements:

  • Experience: Minimum 5–6 years in customer service, with at least 3 to 4 years in a team lead or supervisory role.
  • Strong understanding of e-commerce operations (returns, reviews, customer escalations).
  • Excellent communication and conflict resolution skills.
  • Proficient in tools like Microsoft Teams, CRM platforms, Google Sheets/Excel.
  • Strong analytical skills and attention to detail.

Perks and Benefits:

  • Competitive salary package
  • 30 Annual paid leaves
  • Annual bonus or Performance-based bonuses
  • Health insurance with spouse and children
  • Overtime on Pakistan's gazette holidays.
  • Opportunity to work with a fast-growing international e-commerce company
  • Exposure to global events and industry practices

Send us your CV at hiring@kuz.com.au

Don't forget to mention the position "Customer Service Head" in the subject line.

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Verwiz Full time

    Get AI-powered advice on this job and more exclusive features.We are looking for a Customer Support Representative to join our team. In this role, you will be responsible for communicating with clients across multiple Instagram accounts and sourcing influencers daily according to our specific criteria.Key Responsibilities:Handle direct messaging and...

  • Customer Service Professional Wanted

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time 1,800,000 - 2,400,000

    Customer Service Team Lead Opportunity We are seeking a highly skilled and experienced customer service professional to manage our operations for Australian clients. About the Role The successful candidate will oversee daily customer service operations, focusing on operational excellence and customer satisfaction. Manage chat support, Facebook Marketplace...

  • Business Head – Solar Division

    1 week ago

    Karachi, Sindh, Pakistan Taj Group of Petroleum Service Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Taj Group of Petroleum ServiceManager HR | HR Business Partner | Talent Management | Organizational Development |Compensation & Benefits Specialist |Payroll Administration…Company: TajsolIndustry: Renewable Energy / Solar PowerFunctional Area: Sales, Service...

  • Client Service Representative

    4 weeks ago

    Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Ibex is seeking a highly skilled and motivated individual to join our team as a * Client Service Representative - Human Resources Domain. This is an excellent opportunity to work with an international company and develop your skills in a dynamic and supportive environment.Job Summary:We are looking for a talented and customer-focused individual to provide...

  • Head Of Service Quality

    4 weeks ago

    Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

    To head the service quality department, overseeing operations and problem-solving of a team to meet the required service quality and standards for local and international campaigns. Liaise with operation managers to ensure that the QA system is functioning properly. Manage the Quality Team, ensuring that quality operations are conducted according to...

  • Customer Services

    1 week ago

    Karachi, Sindh, Pakistan Standard Chartered Full time

    Press Tab to Move to Skip to Content LinkThis role will be responsible for conducting Quality Assurance tests for the Complaint Management Team, ensuring governance-related activities within the Client Experience, and managing all governance-related activities associated with reporting. This includes the review and maintenance of Departmental Operating...

  • Segment Head Sales and Services

    3 weeks ago

    Karachi, Sindh, Pakistan GSB Group Full time

    Join to apply for the Segment Head Sales and Services role at GSB Group.We are seeking a Segment Head Sales & Services for our Karachi office. The role involves managing daily B2B sales efforts, overall organization positioning, brand communication, and business development. Responsibilities include yield strategies, market performance analysis, meeting...

  • jr. client services analyst

    7 days ago

    Karachi, Sindh, Pakistan IQVIA Full time

    Job OverviewUnder guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.Essential Functions• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.• Reviews client data requirements with the appropriate internal...

  • Head Of Growth

    4 weeks ago

    Karachi, Sindh, Pakistan HR Ways Full time

    About the job Head Of Growth & MarketingHead of Growth & MarketingAbout the company we're hiring for Currently:A Salesforce partner that specializes in digital solutions for clients across Private, Government, and Non-profit sectors that drive process improvement, automation, improved data integrity, and operational capability and provide better customer...

  • Senior General Manager – Customer Services

    3 weeks ago

    Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

    September 09, 2024JOB DETAILS:Qualification & Experience:Engineering/Management Graduate (16 years of education) or Accounting Professional with 17 years of post-qualification experience including 5 years' experience in senior management/leadership role. Experience of working in Oil & Gas / Public Sector shall be preferred.Age:Should not exceed 57...