
Debt Collections Agent
4 weeks ago
No. of positions: 20
Salary: Basic + Commissions
Job Description:
- Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.
Qualifications:
- Must have done Graduation in Finance
- Must possess min 2 years of experience working in debt collection, finance or compliance department
- Detail-oriented, organized, efficient and able to multi-task.
- Proficient computer skills with working knowledge of MS Word, MS Excel, and MS.
- Excellent English communication (verbal and written)
- Experience using third-party bank database systems an asset
- A collection or sales background is an asset.
- Bilingualism is an asset.
- Client Negotiation
- Customer Service Skills
- MS Office
- CRM e.g. Salesforce
- Must have used any Financial Tools like (AfterCallWorks, eforms, CUBS etc.)
Location: Information Technology and Services - Karachi, Pakistan
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