Debt Collections Agent

6 days ago

Karachi, Sindh, Pakistan Quad Labs Full time

No. of positions: 20
Salary: Basic + Commissions

Job Description:

  • Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
  • Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
  • Maintain compliance by use of proper policy, procedures, and scripts.
  • Accurately record all details of communications and activities within the system.
  • Proactively monitor and investigate accounts to locate pertinent information to aid collection.
  • Identify cases for special handling according to company criteria, including legal actions and asset attachment.
  • Maintain a clean and secure work environment.
  • Ensure collection goals are obtained.

Qualifications:

  • Must have done Graduation in Finance
  • Must possess min 2 years of experience working in debt collection, finance or compliance department
  • Detail-oriented, organized, efficient and able to multi-task.
  • Proficient computer skills with working knowledge of MS Word, MS Excel, and MS.
  • Excellent English communication (verbal and written)
  • Experience using third-party bank database systems an asset
  • A collection or sales background is an asset.
  • Bilingualism is an asset.
Job Specification
  • Client Negotiation
  • Customer Service Skills
  • MS Office
  • CRM e.g. Salesforce
  • Must have used any Financial Tools like (AfterCallWorks, eforms, CUBS etc.)

Location: Information Technology and Services - Karachi, Pakistan

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