Customer Service

4 weeks ago


Karachi, Sindh, Pakistan People Full time
About the job: Customer Service & Logistics Officer - KHI

Job Description:

  1. Evaluate routing, load management, and ensure tracking of delivery vehicles.
  2. Collaborate with 3PL service providers for effective daily operations and conduct periodic meetings to resolve operational issues.
  3. Monitor the overall inventory control system and schedule daily & weekly inventory checks as per SOPs.
  4. Ensure timely closure on all in-transit damages/shortages and open orders to avoid inventory discrepancies.
  5. Seek guidance from logistics and supply planning managers for inventory-related in-transit issues and take appropriate actions.
  6. Track warehouse status, capacity outlooks, define requirements, and coordinate with 3PL providers for continuous improvement to prevent capacity constraints.
  7. Manage deployment of service providers and logistics contracts monthly, and evaluate their performance against operational standards.
  8. Initiate cost-saving measures by critically evaluating ongoing operations to maximize cost efficiencies.

Behavioral Skills:

  • Goal-orientedness
  • Vision, strategy, and planning
  • Entrepreneurial orientation
  • Coaching & mentoring
  • Leadership in creativity and innovation

Education & Experience:

  • Preferably a graduate from a reputable university
  • Minimum 3 years of experience in logistics, warehousing, and supply planning

Industry Background:

  • FMCG
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