Takaful Telesales Specialist

3 weeks ago

Karachi, Sindh, Pakistan Takaful Bazaar Full time

To drive high-impact telesales performance by offering Shariah-compliant Takaful products to a diverse customer base. This role is instrumental in delivering customer-first takaful solutions that align with individual needs. The ideal candidate will possess strong communication and negotiation skills, deep knowledge of Takaful products, and a passion for helping clients make informed financial protection choices.

What you'll be doing:

Handling inbound inquiries and outbound telesales calls with professionalism and clarity.
Understanding customer needs and offering suitable Takaful products (Auto, Health etc.).
Meeting and exceeding sales targets, conversion rates, and service quality benchmarks.
Providing expert-level product knowledge and resolving complex customer queries.
Collaborating with internal teams to ensure comprehensive solutions and seamless handovers.
Following up on assigned leads with speed and accuracy to optimize conversion.
Identifying cross-selling and upselling opportunities based on customer profiles.
Offering post-sales support and managing escalations to ensure customer satisfaction.
Maintaining accurate records of customer interactions and sales performance.
Sharing insights with the team on customer trends and product improvements.

What we're looking for:

2+ years of telesales experience, preferably in Takaful, insurance, or fintech.
Proven ability to sell over the phone with strong conversion and closure rates.
Solid understanding of Takaful concepts and insurance industry landscape.
Excellent communication and interpersonal skills.
Strong time management and multitasking abilities.
Bachelor's or Master's degree

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