Chat Support Specialist

4 weeks ago


Lahore, Punjab, Pakistan ibex Full time
Overview

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

Qualifications


• O Levels/Matriculation or above

• Excellent Written and Verbal English communication

• Must have at least 40 WPM

• Proficiency with MS Office (Particularly MS Excel and MS Word)

Perks of being an ibexian:
  • Medical Insurance & OPD
  • Provident Fund with investment options
  • Leave Encashment
  • Annual leaves
  • On job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
  • Employee Appreciation programs
Responsibilities


• Assist customers with their items purchased through the e-commerce website

• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client

• Maintain swift responses to customers through email and/or chat

• Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner

• Document each customer query as well as the resulting solution

• Provide alternatives to products/items, which are not available on the e-commerce website

• Follow standard processes and procedures when it comes to providing resolutions

• Stay up to date with the latest updates on system information and process changes

• Able to deal with objections and handle customer pushbacks

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