Senior Executive, Virtual Account Management

2 weeks ago

Lahore, Punjab, Pakistan Delivery Hero SE Full time

Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as "Senior Executive, Virtual Account Management" and play your part in the Commercial Domain.

Responsibilities:

  • Manage a portfolio of 400+ vendors.
  • Achieve targets for Vendor Operating Hour, Vendor Fail Rate, Deal Acquisition.
  • Reach out to vendors to sell growth products/tools on foodpanda platform and achieve weekly and monthly targets.
  • Build and maintain a vendor portfolio to generate revenue.
  • Provide end-to-end account management and after-sales service, being the main point of contact for assigned accounts, ensuring 100% vendor satisfaction.
  • Create long-term relationships with accounts to maximize their return on investment, engagement, and satisfaction.
  • Make data-driven decisions to understand vendor performance, ensuring high ROI and retention.
  • Collaborate closely with internal teams such as finance, deals, partner care, and sales to ensure a smooth vendor experience and troubleshoot issues.

Qualifications

  • Bachelor's Degree in Business Administration or relevant field.
  • Strong sense of responsibility and ability to take full ownership of the role.
  • Proactive and willing to go above and beyond to achieve targets and support peers.
  • Process-oriented and data-driven approach.
  • Mentorship qualities, compassion, determination, and humility.
  • At least 1-2 years of experience managing clients.
  • Strong communication and negotiation skills.
  • Experience in sales, account management, or sales in FMCG, B2B, or E-commerce.
  • Proficiency with Microsoft Office, especially Excel, or Google equivalents.

Additional Information

A little About Us:

We are fast, like mind-boggling fast If you love ever-changing goals and optimization, you're the right fit for us.

We appreciate people who can develop solutions from scratch, own them, and continuously improve them. We are passionate about what we do and committed to achieving our targets. If you're driven to reach your dreams, join us

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