
Customer Service Agent II
6 days ago
Join to apply for the Customer Service Agent II role at Sabre Corporation.
Sabre Corporation is a leading technology provider to the global travel and tourism industry, headquartered in Southlake, Texas, USA. We serve customers in more than 160 countries worldwide. At Sabre, we make travel happen by connecting people with experiences that matter in their lives. We are creating a new marketplace for personalized travel, driven by our innovative solutions for airlines, hotels, and travel agencies.
As a Sabre advisor, you will be the virtual face of our campaign, delivering first and lasting impressions to our customers. Your role involves helping, guiding, and supporting customers with queries, updates, and solutions that WOW them. You must provide an elevated level of care and attention, striving for Excellence, Extra Care, and Exceptional Service, giving our customers special attention. You will be responsible for building the clients' brands.
Role and ResponsibilitiesWhat will you achieve?
Responsibilities
- Maintain a high standard of verbal and written English.
- Confidently chat and communicate with all types of people.
- Show empathy and assure customers that their issues will be resolved.
- Have a high level of typing speed and accuracy.
- Demonstrate great comprehension skills.
- Think creatively to provide world-class services.
- Research, offer alternatives, and provide solutions.
- Be customer-centric.
- Smile when talking.
- Microsoft Office
- Salesforce
- Rally
- Genesys
Qualifications and Education Requirements
Must Have Skills:
- At least 12 months of experience in a customer service environment.
- Experience dealing with local and international customers via calls, chats, and emails.
- Experience working in a shifted environment.
Nice to Have Skills:
- Experience in hotel, hospitality, travel, and tourism industries.
- Experience in front-of-house concierge services.
- Experience dealing with customers in the Asia-Pacific region.
- Ability to multi-task and handle multiple customers simultaneously.
- Competitive compensation
- Year-End break from Dec 26th to Dec 31st
- Paid parental leave, health insurance, yearly bonus
- Recognition and reward programs
- Unlimited access to Udemy e-learning
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information and Internet
This job posting is active and available.
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