Airline Customer Service Agent

17 hours ago

Lahore, Punjab, Pakistan Bookme Full time

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Bookme is Pakistan's leading travel and e-ticketing platform, streamlining ticket booking for buses, flights, movies, cricket, and events. Our online platform and mobile application offer convenience by allowing users to review schedules, reserve seats, and make advanced bookings while enjoying discounted prices and money-saving rewards. At Bookme, we focus on providing a seamless travel experience so you can enjoy your journey without hassles. We are based in Lahore and always on the lookout for talented individuals to join our team.

Company Description

Bookme is Pakistan's leading travel and e-ticketing platform, streamlining ticket booking for buses, flights, movies, cricket, and events. Our online platform and mobile application offer convenience by allowing users to review schedules, reserve seats, and make advanced bookings while enjoying discounted prices and money-saving rewards. At Bookme, we focus on providing a seamless travel experience so you can enjoy your journey without hassles. We are based in Lahore and always on the lookout for talented individuals to join our team.

Role Description

This is a full-time, on-site role for an Airline Customer Service Agent located in Lahore. The Customer Service Agent will be responsible for assisting customers with booking flights, managing reservations, handling inquiries and complaints, and providing travel information. Daily tasks include answering phone calls, responding to emails, helping customers navigate the booking platform, and ensuring customer satisfaction through friendly and helpful service.

Qualifications
  • Customer Service and Communication skills
  • Ticketing and Reservation Management skills
  • Problem-solving and Conflict Resolution skills
  • Proficiency in English and Urdu languages
  • Experience with travel industry or e-ticketing platforms is a plus
  • Ability to work in a fast-paced environment and handle multiple tasks
  • High School Diploma or equivalent; a Bachelor's degree is preferred
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesTravel Arrangements

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