Genesys Contact Center, Automation, Unix, Windows/Consultant Specialist

6 days ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team as a Consultant Specialist.

In this role, you will:

  1. Have a minimum of 5 years' experience working within Telecommunications on Genesys Contact Center Technologies both on-premises and Cloud.
  2. Develop, implement, and manage the technology infrastructure critical to the day-to-day operations of Contact Centre Infrastructure for EMEA.
  3. Provide support using best-in-class technologies for developing new and enhancing existing business products/services, with the ability to troubleshoot issues through to resolution.
  4. Be a critical thinker who understands the nature of problems and can take corrective steps to minimize business impact.
  5. Work under pressure to ensure 99.99% uptime and SLA adherence for incidents and ServiceNow (SNOW) requests; ensure projects are delivered within expected timelines.
  6. Understand technical design requirements in the Voice and Contact Centre field.
  7. Maintain an agile mindset by adopting practices and processes suitable for our domain, leveraging agile delivery methods and tools like JIRA.
  8. Be familiar with automation solutions and identify improvements when implementing releases.
  9. Innovate and collaborate to reduce manual effort in repetitive tasks.
  10. Have experience working in the financial industry.
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