Application Support Engineer

2 weeks ago

Islamabad, Islamabad, Pakistan Confiz Full time

We at Confiz are hiring an Application Support Engineer with hands-on experience in monitoring tools, backend API troubleshooting, and incident management. Join our team to ensure seamless application performance and drive operational excellence.

Responsibilities

  • Monitors the applications, systems, and hardware in the processing environment for abnormal processing conditions.
  • Troubleshoots technical issues with Development and Quality Assurance and assists teams with a resolution of issues.
  • Maintains the scheduling system and procedures for the processing environment.
  • Works on planning and execution of change, problem, incidents, production processes, controls and service requests
  • Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments.
  • When solving a system problem, makes effective use of tools and resources to solve the problem.
  • Utilizes manuals, write-ups and other tools as an aid in solving the problem and contributes to the body of knowledge by adding solutions and other information that would be useful to others.
  • Follows escalation procedures, when appropriate, to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
  • Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework, knowledge management system, contract metrics and SLAs, Remedy, Service Now and JIRA
  • Familiar with identifying and using tools, technology, or processes that will improve the overall processing environment or processing efficiency.
  • Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments.
  • Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.

Requirements
  • A bachelor's or master's degree in computer science or a related field with 3-5 years of experience
  • Experience of working in technical support role is a must
  • Hands-on experience with Azure Application Insights for log analysis and troubleshooting
  • Good understanding of backend APIs including request/response of the journeys performed at front end
  • Hands on experience with testing backend APIs
  • Skilled in writing and optimizing SQL queries to extract relevant telemetry data
  • Strong experience in monitoring tools like New Relic or something familiar Splunk and Grafana
  • Able to create, modify, and interpret dashboards and alerts based on application health and performance
  • Capable of identifying and analyzing application issues based on logs and metrics
  • Takes ownership of P1 and P2 incidents, ensuring timely resolution and communication
  • Proactively escalates issues to L3 engineers or developers when required
  • Understands and performs Root Cause Analysis (RCA) for incidents
  • Conducts impact analysis to evaluate the scope and user impact of an issue
  • Works well in a team environment and collaborates effectively with cross-functional teams
  • Follows through on post-incident actions and ensures continuous improvement in monitoring and support processes

We have an amazing team of 700+ individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.

What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015, 27001:2013 & :2018 certified. We have a vibrant culture of learning via collaboration and making the workplace fun.

People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.

To know more about Confiz Limited, visit:
#J-18808-Ljbffr

  • Application Support Engineer

    18 hours ago

    Islamabad, Islamabad, Pakistan Confiz Full time

    We at Confiz are hiring an Application Support Engineer with hands-on experience in monitoring tools, backend API troubleshooting, and incident management. Join our team to ensure seamless application performance and drive operational excellence.ResponsibilitiesMonitors the applications, systems, and hardware in the processing environment for abnormal...

  • Junior Application Support Engineer

    6 days ago

    Islamabad, Islamabad, Pakistan A Hamson inc. Full time 1,620,000 per year

    Application Support Engineer (Junior)Provide 1st and 2nd line support for business applications as per ITIL incident management process.Log, track, and resolve incidents and service requests within defined SLA.Escalate unresolved issues to higher-level support teams as per ITIL escalation matrix.Assist in problem management by identifying recurring incidents...

  • L1 Application Support Engineer

    6 days ago

    Islamabad, Islamabad, Pakistan Hr Pod Hiring Talent Globally Full time 900,000 - 1,200,000 per year

    About the job L1 Application Support Engineer - Data Science Solutions (Onsite, Islamabad, Remittance Salary) Requirements:Bachelors or Masters degree in Computer Science, Information Technology, or a related technical field. 1-3 years of experience in L1 technical support or application support, preferably for SaaS, AI/ML, or data-heavy platforms. ...

  • Technical Support Engineer

    5 days ago

    Islamabad, Islamabad, Pakistan Ahdus Technology Full time

    Technical Support Engineer (German-Speaking)Join to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbHTechnical Support Engineer (German-Speaking)2 weeks ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbHJob Title: Technical Support...

  • L1 Application Support Engineer – Data Science Solutions

    5 days ago

    Islamabad, Islamabad, Pakistan Convo Full time

    Position OverviewWe are seeking a proactive and technically competent individual to join our team as an L1 Application Support Engineer. This role is critical in delivering first-line support for complex, AI/ML-enabled data science platforms serving clients across the US and EU markets. The candidate will operate in a shift-based support model and act as a...

  • IT Support Engineer

    4 days ago

    Islamabad, Islamabad, Pakistan ITCS (IT Consulting and Services) Full time

    We are seeking a diligent and customer-focused IT Support Engineer to join our team. The IT Support Engineer will be responsible for diagnosing and resolving technical issues, providing timely customer support, and ensuring the smooth operation of our IT systems. If you excel in problem-solving and have a passion for technology, we'd like to meet...

  • Team Lead – L1 Application Support

    5 days ago

    Islamabad, Islamabad, Pakistan Convo Full time

    Position OverviewWe are looking for an experienced and proactive leader to spearhead our L1 Application Support division for AI/ML-enabled data science platforms catering to clients in the US and EU. In this strategic role, you will Lead and Manage the high-performing support team responsible for diagnostic sessions, log analysis, troubleshooting application...

  • Mechanical Draftsman

    6 days ago

    Islamabad, Islamabad, Pakistan Avant Energy & Engineer Full time 450,000 - 600,000 per year

    Notice:Experience working on P&IDs is compulsory.Civil engineers or draftsmen with experience in architecture or construction also should refrain from applying. (Do not apply)Those who have experience in modeling or designing in CAD or CAM should also not apply (especially CNC background)Engineers or applicants with experience working in the process / oil &...

  • it support engineer internship

    6 days ago

    Islamabad, Islamabad, Pakistan T-Tech Solutions Pvt Ltd Full time 25,000 per year

    We are seeking a motivated and enthusiastic IT Support Engineer Intern to join our IT team. This is an excellent opportunity for fresh graduates or individuals with up to 2 years of experience in IT support to gain hands-on experience in a professional environment. The intern will assist with technical support, troubleshooting, and maintenance of hardware...

  • Android Application Software Engineer

    2 days ago

    Islamabad, Islamabad, Pakistan beBeeSoftware Full time 10,000,000 - 15,000,000

    Junior Android Developer OpportunityWe are seeking a talented software engineer to fill this junior android developer role. The ideal candidate will have at least 1-2 years of professional experience in developing android applications and a solid understanding of java, kotlin, and mobile app development principles.The successful candidate will be responsible...