DMD (Corporate Services)

Reporting to the Managing Director, the Deputy Managing Director- Corporate Services (DMD-CS) provides support to the Managing Director and Operating Divisions to ensure that SSGCL achieves its business objectives.

DMD Corporate Services (CS) serves as a liaison between the Divisions functioning under CS's umbrella as and SSGC's Senior Management, which includes the Managing Director, Deputy Managing Director and the Board of Directors (BOD).

The Deputy Managing Director of Corporate Services is responsible for functionally diverse support divisions/departments. The position oversees the departments/ divisions of Procurement & Inventory management (Procurement & Stores), Management Services (Administration and Medical Services), Customer Services & Billing (Sales and Customer Relations), Information Technology, Corporate Communication & Legal Services. Participates in multiple Procurement Committees in a variety of capacities to review and approve purchases across the Organization.

Overall, the DMD CS is responsible for ensuring delivery of adequate support in a timely manner to mainstream operations in the area of materials, technology, logistics, security, legal and external communication, thereby enabling operations to achieve its desired targets / goals which in turn will lead towards the achievement of business objectives and sustainable growth of the Company.

Departments reporting to DMD (CS) will provide full support to DMD or designated Head of UFG in performing functions of UFG department.

• INTERNAL

OPERATIONAL:

• Support CS division in the development of Key Performance Indicators (KPIs) / targets (Short term, medium term and long term) that are synchronized with objectives of the Company and monitors /ensures adherence of departments with committed progress.
• Ensure availability of adequate resources including budget, human resource, infrastructure and other capital items in CS division for achieving optimum performance.
• Ensure CS division is operating within the defined parameters and is in compliance with the guidelines issued by Regulators such as OGRA, PPRA, Ministry (MOE) and other agencies.
• Facilitate CS division in coordinating with other functions at SSGC like Finance and Operations in order to achieve their common goal.
• Assist in developing and executing an operational long term business plan to ensure successful delivery of company strategy.
• To positively enhance company's image by improving customer services through transparent processes and effective customer relations.
• To ensure proper compliance of legal matters prevailing in the company.
• To assist in planning & implementation of measures in order to reduce unaccounted for gas losses, throughout SSCG franchise areas via coordination with concern departments /divisions.
• To facilitate Counter Gas Theft Operations (CGTO) department in execution of theft operations of the company.
• Participate in multiple Procurement Committees in a variety of capacities to review and approve purchases across the Organization.
• Maintain and enhance / promote positive image of the company through implementation of effective media strategy and CSR activities.
• To oversee the operations of the medical services department in ensuring adequate delivery of healthcare to SSGC employees in a cost-effective manner within the budgetary provision.
• Provide assistance and advice to the Managing Director and BOD on critical customers and related issues.
• Monitor performance of individuals' in CS division and finalize yearly PMS in accordance with guidelines provided by the Company / BOD.
• Permanent member of interview board for hiring and promotion of General Managers and above in the Company.
• Permanent member of various strategic forums within the Company such as Management Coordination Meeting (MCM), COED, UFG Strategic Committee etc.
• Any other task assigned by the Management / BOD.

FINANCIAL:

• To assist in the preparation of Annual Revenue and Capital Budgets of the Corporate Services Division.
• To build a cost-effective culture in all departments of the Corporate Services Division.
• To oversee the development of financially viable plans for enhancing customer service.

ADMINISTRATIVE:

• To assist the Managing Director in providing standardized and cost-effective support services to all departments including core business and operations of the Company.
• To provide strategic advice and guidance to the Managing Director and Board, focusing on the challenges and developments in the functional areas corresponding to the corporate services division.
• To ensure greater cross departmental coordination and interaction in all the departments with the ambit of corporate services division.
• To approve and enforce company's operational procedures, policies and standards related to corporate services division.
• To ensure smooth and coordinated functioning of all Divisions / departments; P&IM, Management Services, Customer Services, Information Technology, Corporate Communications and Legal Services within the ambit of CS Division with other core business operations and project sites for efficient execution of projects.
• To attend meetings of the Management Committee to formulate and review Company policies and resolve matters for smooth operations of the company.
• To ensure the implementation of directives issued by the Board and / or Board Committees, prepare timely status reports and when required attend the Board / Board's Committee meetings.
• To prepare and rationalize manpower plans to meet operational requirements of the corporate services division.
• To conduct customer satisfaction survey and to develop effective plan to improve deficient areas.
• To supervise, coach, guide and develop the resources of CS Division operations keeping succession planning in view.
• To inculcate culture of continuous improvement through education / development and re-tooling by arranging in-house / specialized training for executives and sub-ordinate staff at LDC or through other reputed national / international training providers.
• To ensure high level of expertise in the personnel of the departments falling under the corporate services division through training and motivation.
• To ensure compliance of Regulatory, Ministries and Government Directives with respect to Corporate Services Division.
• EXTERNAL:

GOVERNMENT / REGULATORS:

• To ensure that all operational procedures and practices within the ambit of the CS Division are in conformity with the directives of the regulators.
• To maintain cordial relationships with all the concerned government departments and officials.
• To interact with OGRA, DG Gas and other officials regarding operational issues with respect to CS Division & comply with OGRA regulations.
• To represent the Company at various government and regulatory forums.
• To deal with matters related to PERAC and PERAC Trust.

LAW ENFORCEMENT AGENCIES:

Ensure to operate with the guidelines given by Federal, Provincial and other law enforcing agencies and local influential persons.

IMPORTANT CONSUMERS / POLITICIANS:

• To enhance the public image of the Company.
• To improve the quality of customer service and this improvement should be measurable in a manner as approved by the MD.
• To manage politicians / parliamentarians requests for CSR funded projects in their constituencies without compromising Company policies, rules and regulations.

SHAREHOLDERS / BOD:

• To meet Stakeholder's Expectations by maximizing Shareholder's Wealth.
• To assist the MD/Board in the operations of the company by successfully executing their decisions.

IMPORTANT CUSTOMERS:

• To be sensitive to the needs of important customers.
• To make continuous efforts to enhance the quality of service both to internal as well as external customers.

• EDUCATION:

Bachelor's degree in business management, accounting, law economics or engineering management from a reputable university or institution approved or accredited by HEC. Candidate with Master's degree will be preferred.

The candidate must have demonstrated strategic leadership being a highly experienced and seasoned leader /manager with strong qualifications and credentials.

• KNOWLEDGE & SKILL REQUIREMENTS:
• Minimum 20 years of post-qualification work experience with at least five (5) years in a senior management position in a leading /renowned multinational or corporate sector.
• Eight (8) years of Oil and Gas sector experience with an emphasis on Support Services and back office operations under a HUB structure.
• Must have an in-depth knowledge of the functions of the different departments of the company especially supply chain, corporate communication, Information Technology, legal and HSEQA.
• Must have in-depth knowledge of challenges of the gas industry.
• Must possess ample experience in strategic planning & execution, formulating policies and Standard Operating Procedures.
• Knowledge of negotiating and contracting.
• Skill in examining and re-engineering operations and procedures.
• Ability to manage resources optimally.
• Ability to analyze and interpret financial data.
• Must have ability to exercise stringent financial control.
• Must be self-motivated individual who is willing to take ownership of diverse assignments and responsibilities and simultaneously manage several projects effectively.
• Ability to motivate, coach and inspire teams and build a strong culture of integrity, purpose, goodwill, trust and respect in the department.
• Should possess strong analytical, communication & presentation skills, project management, leadership & managerial skills, interpersonal skills, emotional intelligence, problem solving skills and strategic planning skills.
• Must have strong Disaster & Crisis Management skills.
• Must be an 'Out of the Box' thinker.

• Must be willing to spend a minimum of 50% time in the field with a stretched travel schedule.
• Work requires extensive travelling throughout the country especially SSGC franchise locations, project sites and to attend meetings with Ministry and OGRA etc.
• Job requires precautionary measures for security and safety.
• Work entails good physical and mental health to sustain work pressure.

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