
UK Customer Service Team Lead
2 weeks ago
As a Customer Support Manager, you will be responsible for managing a team of agents who handle customer inquiries via phone, email, and chat. This is a unique opportunity to work with a UK-based client and contribute to their success.
Key Responsibilities:- Manage a team of customer support agents
- Handle complex customer inquiries and escalate issues when necessary
- Develop and implement process improvements to enhance the customer experience
- Collaborate with other departments to resolve customer issues
- Previous call center or customer service experience required
- Ability to develop rapport and demonstrate a caring attitude
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and multitask
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Professional development and training opportunities
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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