Client Success Manager

2 weeks ago


Model Town Tehsil, Pakistan Programmers Force Full time

Responsibilities

  • Build and maintain strong, long-term relationships with key customers
  • Resolve customer complaints promptly and effectively
  • Keep customers informed about products, services, and updates
  • Conduct regular business reviews using CRM tools
  • Stay informed about competitors and strategize accordingly
  • Develop and implement strategies to enhance customer retention and reduce churn
  • Identify upsell and cross-sell opportunities within existing accounts
  • Collaborate with marketing to create campaigns that drive customer engagement
  • Monitor customer feedback and work with the product team to address any concerns
  • Analyze customer data to identify trends and areas for improvement
  • Develop and execute structured onboarding processes to ensure effective product adoption
  • Handle customer emails with professionalism, ensuring timely and effective responses
  • Gather and analyze customer data to identify trends and improve service delivery
  • Present insights on customer behavior, success metrics, and feedback to internal teams
  • Manage and compile customer data from different resources to streamline operations
  • Work closely with product, tech, and marketing teams to ensure seamless client experiences
  • Provide feedback to internal teams on customer needs and feature requests
  • Manage multiple client accounts effectively, ensuring proactive communication and support
  • Join live calls with customers when required to provide direct assistance and resolution

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Willingness to work with cross-functional teams to enhance service delivery
  • Ability to interpret customer data and feedback for continuous improvement
  • Proactively responding to customer emails and managing follow-ups efficiently
  • Experience in client success, account management, or customer service is preferred
  • Strong interpersonal skills with a customer-centric approach
  • Experience with CRM tools (e.g., HubSpot) and email handling
  • Ability to work collaboratively in a fast-paced environment
  • Willingness to work in rotating shifts if required
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