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Client Support Operations Manager

1 week ago

Saddar Town, Pakistan KB Grammar Academy Full time

We are seeking a Client Support Manager for our Recruitment and Overseas Visa Assistance Department.

Key Responsibilities:
  1. Resolve service issues efficiently and effectively.
  2. Collaborate with management to address complex client concerns.
  3. Maintain a customer-centric work environment for the team.
  4. Ensure compliance with company policies and procedures.
  5. Foster relationships with clients to identify new business opportunities.
  6. Utilize problem-solving and time management skills in client service operations.
  7. Participate in risk assessment and mitigation activities.
  8. Implement process improvements to enhance service efficiency.
  9. Provide guidance and support to junior team members.
  10. Pursue ongoing education and training for professional growth.

The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.