
Scheduler/Roster Specialist
4 days ago
We are seeking a proactive and detail-oriented Rostering Officer to join our dynamic team. This role is pivotal in ensuring our clients receive high-quality, consistent support by effectively managing staff scheduling and rosters. The successful candidate will coordinate daily and long-term rostering using Visual Care, and contribute to invoicing and payroll processes through Xero.
Key Responsibilities:
- Develop, maintain, and update staff rosters in Visual Care to ensure optimal coverage for all support shifts across our SIL, SDA, and community programs
- Respond promptly to roster change requests, cancellations, and urgent shift fills
- Communicate effectively with support workers and coordinators to ensure shift coverage aligns with client preferences and support plans
- Monitor and manage staff availability, leave, and qualifications/certifications to ensure compliance with NDIS and company standards
- Ensure all roster-related data is accurate and up to date for billing and payroll purposes
- Assist with generating timesheets, payroll reports, and client invoices using Xero
- Liaise with the Operations and HR teams to forecast staffing needs and address rostering issues
- Escalate unresolved scheduling conflicts to the Rostering Team Leader or Operations Manager
- Maintain confidentiality, professionalism, and a high standard of customer service in all interactions
Key Selection Criteria Essential:
- Previous experience in rostering or scheduling, ideally within the disability, aged care, or community services sector
- Strong proficiency in Visual Care or similar client and staff scheduling software
- Working knowledge of Xero accounting/payroll systems
- Excellent communication, negotiation, and interpersonal skills
- Strong attention to detail and the ability to prioritise competing demands
- Ability to work independently and within a team environment
- Strong computer literacy and administrative skills
- Understanding of NDIS guidelines and person-centred support principles
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