Customer Chat support Specialist

4 weeks ago

Islamabad, Islamabad, Pakistan Clyro Full time
Customer Chat support Specialist - join our Team

Direct message the job poster from Clyro

HR Executive | People-Centric | Talent Management & Organizational Development | Building Positive Work Cultures

About Clyro

At Clyro, we're a passionate team of creatives focused on delivering world-class UI/UX solutions for startups and enterprises across the globe. As a fast-growing design agency, we believe in collaboration, innovation, and building lasting client relationships.

We're currently expanding our team and are looking for Associate Technical Client Support Representatives who are eager to learn, take ownership, and become an integral part of our growth journey.

What You'll Be Doing

As an Associate Technical CSR at Clyro, you will be the bridge between our clients and internal teams, ensuring smooth project execution and excellent client experiences.

Key Responsibilities

  • Act as the first point of contact for client queries and concerns
  • Coordinate with design and development teams to ensure timely project progress
  • Maintain and update project details using CRM tools
  • Build strong client relationships by offering consistent communication and timely updates
  • Identify recurring issues and contribute to process improvements
  • Take ownership of the full client communication lifecycle, from initial inquiry to post-project feedback.
  • Understand client needs and convert inbound leads into successful sales opportunities

What We're Looking For

We're not just looking for someone to fill a seat—we're looking for someone who genuinely wants to grow with us.

Must-Haves

  • Strong communication (verbal & written) and interpersonal skills
  • Basic understanding of client interaction or project coordination
  • A learning mindset and the ability to take initiative
  • Tech-savvy and comfortable working with tools like CRM, task managers, and trackers
  • Detail-oriented and able to handle multiple priorities

Nice-to-Haves

  • Experience with Everhour, ClickUp, or any CRM tool
  • Prior internship or experience in a client-facing or coordination role
  • Interest in UI/UX or design-based industries
  • Bachelor's degree (preferably in Business, Management, Communications, or IT-related fields)

Why Join Clyro?

  • Be part of a growing agency with a culture of innovation and ownership
  • Continuous learning & development opportunities
  • Supportive environment that values your growth and potential
  • A close-knit team where your voice is heard and your work makes an impact
  • Opportunity to grow into a long-term role and become a valuable asset to the company

Who Should Apply?

If you're loyal, dependable, eager to learn, and want to work in a creative and fast-paced environment, we'd love to meet you.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service, Project Management, and Sales
  • IndustriesDesign Services and IT Services and IT Consulting

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