Customer Support Representative
4 weeks ago
About the Job:
UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidate must be proficient in English and must have exceptional communication skills.
Responsibilities:
Manage/handle the outgoing/incoming calls professionally
Identify and assesses customer's need to achieve satisfaction
Giving follow up calls to the customers at a specified date and time
Stay up-to-date on product and service knowledge
Follow communication procedures, guidelines, and policies
Managing a large number of outbound/inbound calls
Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements & Skills:
Excellent written and verbal communication skills, particularly in English
Strong problem-solving and troubleshooting abilities
Ability to remain calm and professional under pressure
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Comfortable with technology and ability to quickly learn new systems
Ability to adapt to changing situations and priorities
Shift Time:
Shift 1: Mon- Sat (onsite) 12pm-8pm 1:30pm-9:30pm 1pm-9pm
Shift 2: Mon- Sat (onsite) 4pm-12am 5:30pm-1:30am
Shifts are aligned with UK timing
Location:
DHA 1, Sector F, Rawalpindi
Salary:
Market Competitive
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