
Senior Genesys Cloud Engineer
1 week ago
Ibex. is looking for a Senior Genesys Cloud Engineer who will be responsible for supporting global telephony & contact center operations across contact centers. As part of the Genesys cloud team, the engineer's responsibilities include acting as the POC for all contact center solution requests, whether they be questions or problems. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.
Responsibilities- Acting as POC for daily Genesys cloud issues and concerns.
- Supporting Genesys Operations as Tier-2 and Tier-3.
- Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms, coordinating multiple tasks or problems with other teams globally.
- Performing telephony, contact center, and other solution administration as per standard procedures, meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
- Tracking daily tasks, change requests, and project work for productivity.
- Performing daily, weekly, and monthly Genesys system performance checks.
- Preparing and maintaining accurate system and client documentation.
- Supporting multiple platforms and expanding knowledge as per job requirements.
- Fulfilling relevant project roles as per assignments.
- Meeting assigned project milestones and deadlines.
- Providing daily and weekly status reports for ongoing projects.
- 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience on any other telephony platform.
- 1-4 years of experience on any Genesys solutions as an administrator.
- Good analytical skills and problem-solving capabilities.
- Excellent case management skills and ability to work independently.
- Excellent spoken and written English skills.
- Positive thinker, flexible, and creative.
- Willingness to help and support other team members.
- Respectful towards juniors and peers in other teams, with transparent communication.
- Quick and attentive response to changes in department, organization, projects, and processes.
- Ability to lead a team responsibly to achieve goals, maintain quality standards, and comply with SOPs in a secured environment.
- Bachelor's degree in IT, Computer Science, or Telecom.
- Genesys Cloud certification is a plus.
- Knowledge of other contact center solutions on the cloud is a plus.
-
Genesys Cloud Operations Engineer
5 days ago
Karachi, Sindh, Pakistan ibex Full timeIbex. is seeking a highly skilled Senior Genesys Cloud Engineer to join our team and take on a key role in supporting global telephony & contact center operations.The ideal candidate will have strong technical expertise and excellent problem-solving skills, with a proven track record of successfully resolving complex technical issues.About the...
-
Genesys Engineer Leader
3 days ago
Karachi, Sindh, Pakistan ibex Full timeRole OverviewWe are seeking a skilled Senior Genesys Cloud Engineer to join our team at Ibex. This key role will involve providing critical support for global contact center operations, ensuring seamless delivery of telephony and contact center solutions.Key ResponsibilitiesCollaborating with cross-functional teams to resolve Genesys cloud-related...
-
Genesys Cloud Infrastructure Manager
5 days ago
Karachi, Sindh, Pakistan ibex Full timeIbex. is seeking a highly experienced Senior Genesys Cloud Engineer to support our global telephony & contact center operations team.The ideal candidate will have a strong background in technical operations, excellent problem-solving skills, and excellent communication and collaboration skills.About the Role:Supporting global telephony & contact center...
-
Senior Cloud Solutions Architect
3 days ago
Karachi, Sindh, Pakistan ibex Full timeJob SummaryThe Senior Genesys Cloud Engineer position at Ibex involves providing expert-level support for global contact center operations, ensuring seamless delivery of telephony and contact center solutions. If you have a passion for technology and a drive to succeed, this may be the ideal opportunity for you.Key DutiesCollaborating with cross-functional...
-
Cloud Coherence Senior Engineer
2 days ago
Karachi, Sindh, Pakistan Cloud Coherence Full timeWe are seeking an experienced Senior Engineer to join our Cloud Coherence team. As a cloud-native expert, you will be responsible for developing and maintaining scalable cloud-based applications using the MEAN stack.About the CompanyCloud Coherence is a dynamic company that delivers innovative software solutions to clients worldwide.Responsibilities:Develop...
-
Cloud Telephony Specialist
3 days ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex is a leading provider of cloud-based telephony solutions. As a Senior Genesys Cloud Engineer, you will play a critical role in supporting global contact center operations across multiple locations. Your responsibilities will include acting as the point of contact for all contact center solution requests, whether they be questions or...
-
Cloud Contact Center Technical Lead
5 days ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex. is looking for a skilled Senior Genesys Cloud Engineer to support global telephony & contact center operations across contact centers.The successful candidate will act as the point of contact (POC) for all contact center solution requests, troubleshooting day-to-day operational issues and working closely with technical teams.Key...
-
Karachi, Sindh, Pakistan ibex Full timeWe are looking for a talented Senior Genesys Cloud Engineer to support our global telephony & contact center operations team.The ideal candidate will be a skilled technical expert with a proven track record of successfully resolving complex technical issues, and excellent communication and collaboration skills.About the Job:Supporting global telephony &...
-
Global Contact Center Expert
3 days ago
Karachi, Sindh, Pakistan ibex Full timeAbout the RoleThe Senior Genesys Cloud Engineer position at Ibex represents an exceptional opportunity for a talented individual to drive success in our global contact center operations. As a key member of our team, you will be responsible for delivering top-notch support and guidance to ensure seamless execution of telephony and contact center...
-
Devops Engineer
1 week ago
Karachi, Sindh, Pakistan Cloud logically Full timeDevops Engineer Cloud logically, Pakistan Education:Bachelor's degree in Computer Science, Design or related field; or equivalent work experience.In a fast-growing environment, you'll work among talented engineers, product designers, marketing, and business leaders. The role requires a mix of technical depth, product thinking, and strategic drive.Key...
-
Senior Full Stack Developer
2 days ago
Karachi, Sindh, Pakistan Cloud Coherence Full timeAt Cloud Coherence, we are seeking a highly skilled Senior Full Stack Developer to join our dynamic team. The ideal candidate will have a strong background in developing scalable web applications using the MEAN (MongoDB, Express.js, Angular, Node.js) stack.About the RoleThis senior-level position involves leading key initiatives, optimizing system...
-
Cloud Infrastructure Engineer
2 days ago
Karachi, Sindh, Pakistan UTF-Labs Full timeAbout the RoleThis is an exciting opportunity for a Cloud Infrastructure Engineer to join our team at UTF-Labs. We are looking for someone with strong expertise in cloud platforms, containerization, and orchestration tools. As a key member of our engineering team, you will design, implement, and maintain scalable infrastructure solutions to support our...
-
Sr. Full Stack Engineer
2 days ago
Karachi, Sindh, Pakistan Cloud Coherence Full timeWe are seeking a highly skilled Full Stack Developer with expertise in the MEAN stack to join our dynamic team. The ideal candidate will have a strong background in developing scalable web applications and a proven track record in database migrations, CI/CD implementations, and technical problem-solving. This role involves leading key initiatives, optimizing...
-
Full Stack Engineering Lead
2 days ago
Karachi, Sindh, Pakistan Cloud Coherence Full timeWe are looking for an experienced Full Stack Engineering Lead who can drive innovation and excellence in software development at Cloud Coherence. The ideal candidate will have expertise in the MEAN stack and a proven track record in delivering complex projects.About the JobThis role involves leading a team of developers, designing and implementing scalable...
-
Cloud Infrastructure Engineer
2 days ago
Karachi, Sindh, Pakistan Gulahmedshop Full timeAbout GulahmedshopGulahmedshop is a dynamic retail company seeking an experienced Cloud Infrastructure Engineer to join our team. As a key member of our technical operations group, you will be responsible for designing and implementing secure and efficient cloud infrastructure solutions.
-
Senior Software Engineer
2 days ago
Karachi, Sindh, Pakistan Aion Digital Full timeSenior Software Engineer (Full Stack / Backend)We're Hiring: Senior Software Engineer (Full Stack / Backend)Are you an experienced Full Stack/Backend Engineer with expertise in Node.js, TypeScript, Python, and microservices? Do you thrive in cloud-native application development and enjoy working with cutting-edge tools and technologies? If so, SpireTech...
-
Lead Cloud Engineer
3 days ago
Karachi, Sindh, Pakistan Gaditek Full timeBS/BE in Computer Science/Engineering and/or 5 years of relevant work experience.We are looking for a highly responsible, independent and disciplined Senior Cloud Engineer who is able to empathize with customer needs and offer extraordinary Technical Support to our customers. You will be in close coordination with our globally distributed teams. Adjusting to...
-
Sr. QA Engineer
1 week ago
Karachi, Sindh, Pakistan Cloud logically Full timeSr. QA Engineer Cloud logically, Pakistan Master's or Bachelor's degree in computer science, Software Engineering, or any related fields.In a fast-growing environment, you'll work among talented engineers, product designers, marketing, and business leaders. The role requires a mix of technical depth, product thinking, and strategic drive.Key Responsibilities...
-
Cloud Engineering Lead Position
3 days ago
Karachi, Sindh, Pakistan Gaditek Full timeWe are looking for a talented Senior Cloud Engineer to lead our cloud infrastructure efforts.Key ResponsibilitiesDeliver high-quality technical support to customers via multiple channels.Perform intricate web migrations and provide guidance to junior team members.Collaborate with customers on application load testing and upgrades.Convert complex customer...
-
Cloud Infrastructure Engineer
7 days ago
Karachi, Sindh, Pakistan ONE Technology Services Full timeAt ONE Technology Services, we are looking for an experienced Cloud Infrastructure Engineer to join our team. As a key member of our infrastructure team, you will be responsible for designing, implementing, and managing cloud-based systems.About the Role:This is a fantastic opportunity for a highly motivated individual with a strong background in AWS...