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Customer Services Representative
4 weeks ago
Responsibilities:
- Listen to customers' concerns, issues, and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Maintain a positive attitude and calmly respond to customers' complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
- Recommend possible products to meet the customers' needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions
- Personable and attentive
- Strong interpersonal skills
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets
