
Customer Experience Strategist
2 days ago
Transform Customer Interactions
As a Customer Experience Strategist, you will drive operational excellence and customer satisfaction by executing all tasks efficiently.
Key Responsibilities:
- Enhance Customer Experiences: Deliver exceptional service to customers by proactively identifying and resolving issues.
- Operational Performance: Execute all operations on time and on plan to support customer success.
- Team Collaboration: Work closely with various teams to provide seamless support and resolve operational issues quickly.
- Relationship Management: Build strong relationships with customers to understand their business, service needs, drivers, and desires.
- Process Optimization: Manage the shipment/file from booking to invoicing in accordance with agreed processes and standards.
- Documentation Accuracy: Prepare required documentation timely and accurately.
- Proactive Communication: Communicate proactively with customers/suppliers in case of exceptions.
About the Role
A leading global container logistics company is seeking a skilled professional to connect and simplify its customers' supply chains. With a commitment to diversity and inclusion, we strive to create a workplace where everyone feels valued and empowered to succeed.
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