Digital Customer Experience Specialist

1 week ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 600,000 - 1,200,000
Job Title: Social Media Customer Support Executive

We are seeking a highly skilled and customer-focused social media professional to deliver timely, empathetic, and accurate customer support across various platforms.

  • Monitor and respond promptly to customer queries, comments, and complaints on social media.
  • Maintain a professional tone in all interactions.
  • Provide accurate information regarding products, services, orders, and company policies.
  • Escalate complex or unresolved issues to the relevant teams.
  • Track and log customer queries.

The ideal candidate will have excellent communication skills, a strong understanding of major social media platforms, and the ability to work flexible hours including weekends or holidays if needed.

Required Skills & Qualifications:
  • Bachelor's Degree
  • 0–2 years of experience in customer service, preferably in a digital environment
  • Excellent written communication skills in English
  • Strong understanding of major social media platforms
Benefits:

This is an entry-level position that requires patience, solution-oriented approach to support, clear and empathetic messaging, and the ability to resolve or escalate issues efficiently.

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