Customer Support Executive

2 days ago

Islamabad, Islamabad, Pakistan ibex Full time

We are seeking a talented Customer Support Executive to excel in the world of CX with their wit and customer-centric attitude. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written and verbal communication, maintaining a positive attitude. The Customer Support Executive within the Operations department will assist customers with questions, new orders, service delivery, billing, and other inquiries.

Responsibilities

  1. Respond professionally to customer inquiries about products and services, including taking or canceling orders and addressing complaints.
  2. Maintain records of customer interactions, transactions, inquiries, complaints, comments, and actions taken. Process orders, forms, and applications.
  3. Follow up to ensure appropriate actions are taken on customer requests, aiming for First Contact Resolution (FCR).
  4. Refer unresolved grievances or special requests to the appropriate departments for further investigation.
  5. Enhance the organization's reputation by taking ownership of requests and exploring opportunities to add value.

Why Start Your Career at ibex?

At ibex, we pride ourselves on our eager team, providing a top learning environment, memorable experiences, and strong relationships. Being part of ibex offers unlimited exposure, skill development, and career growth opportunities within one of the world's leading organizations.

What Makes You a Good Fit?

You should be a savvy communicator, adaptable to a fast-paced environment. If you resonate with this, you are a perfect fit for our team

What We Seek in You:

  • Strong problem-solving skills
  • The ability to communicate technical information simply
Job Specification

Requirements:

  • Intermediate or Bachelor's degree or higher
  • Good written and verbal English communication skills
  • Proficiency in MS Office, especially MS Excel and MS Word

At ibex, we will help you grow, providing unlimited exposure, skill enhancement, and a supportive environment to build your future.

Perks include Medical Insurance & OPD, Provident Fund, Leave Encashment, Annual Leaves, Ergonomic Infrastructure, Referral Rewards, Annual Increment, Conveyance and Loan Facilities, and Employee Appreciation Programs.

We value your work and the value you add, regardless of your experience or credentials.

After applying, expect to hear from us within 3 working days for an initial screening call. Good luck

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