
Customer Support Executive
4 weeks ago
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About the Role:
Seeking a Customer Support Executive professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.
What You'll Do:
- Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences
- Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries
- Product Feedback Analysis: Gather, analyse, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team
- Report Preparation: Prepare regular reports summarising customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes
- Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction
- Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximise their product experience
- Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times
- Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services
- Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers
- Bachelor's degree in Computer Science or relevant fields
- Working Hours: (6PM – 2AM)PKT or (2AM- 10AM)PKT
- Excellent written and verbal communication skills
- Previous working experience with international customers
- Customer-centric mindset with a genuine desire to help customers
- Excellent problem-solving skills and the ability to think on your feet
- Ability to work effectively in a fast-paced, dynamic environment
- Proficiency in using various communication tools and software
- Strong organisational and time-management skills
- Team player with a positive attitude
- Empathy and active listening skills
rZNTvT3rrYSeniority level
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionOther
- IndustriesInternet Publishing
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