Travel Industry Supervisor \ Tead lead \ Manager

3 days ago

Lahore, Punjab, Pakistan Seven Zones Travel Full time
Overview

Job Description: We are a leading UK-based travel agency seeking an experienced Supervisor \ Team Lead \ Manager to manage and oversee all aspects of our Sales & operations. The ideal candidate must have proven experience working with flight bookings, Umrah, Hajj, B2B, GDS systems (such as Amadeus, Sabre, or Galileo), and leading a team in a busy travel agency environment.

Responsibilities
  • Supervise and support the sale and operation team to ensure smooth day-to-day operations
  • Handle complex itineraries, group bookings, and last-minute travel requests
  • Coordinate with airlines and consolidators for fare contracts and special deals
  • Monitor performance and quality assurance of booking processes
  • Resolve escalated issues related to flight changes, cancellations, or reissuances
  • Ensure compliance with IATA and agency standards
  • Train new staff and conduct refresher training for the existing team
  • Prepare flight sales reports and productivity analysis for management
Requirements
  • Minimum 3 years' experience in a similar flights or ticketing supervisory role
  • Hands-on expertise with GDS systems (Amadeus, Sabre, Galileo, etc.)
  • Strong knowledge of international and domestic airline booking rules
  • Excellent leadership and communication skills
  • Ability to work under pressure and meet tight deadlines
Preferred Qualifications
  • IATA or relevant travel qualification
  • Experience in Umrah/Hajj flight arrangements
  • B2B and B2C Expert

Job Type: Full-time

Pay: Rs60,000.00 - Rs100,000.00 per month

Work Location: In person


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