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Travel Industry Supervisor \ Tead lead \ Manager
2 weeks ago
Job Description:
We are a leading UK-based travel agency seeking an experienced Supervisor \ Team Lead \ Manager to manage and oversee all aspects of our Sales & operations. The ideal candidate must have proven experience working with flight bookings, Umrah, Hajj, B2B, GDS systems (such as Amadeus, Sabre, or Galileo), and leading a team in a busy travel agency environment.
Key Responsibilities:
- Supervise and support the sale and operation team to ensure smooth day-to-day operations
- Handle complex itineraries, group bookings, and last-minute travel requests
- Coordinate with airlines and consolidators for fare contracts and special deals
- Monitor performance and quality assurance of booking processes
- Resolve escalated issues related to flight changes, cancellations, or reissuances
- Ensure compliance with IATA and agency standards
- Train new staff and conduct refresher training for the existing team
- Prepare flight sales reports and productivity analysis for management
Requirements:
- Minimum 3 years' experience in a similar flights or ticketing supervisory role
- Hands-on expertise with GDS systems (Amadeus, Sabre, Galileo, etc.)
- Strong knowledge of international and domestic airline booking rules
- Excellent leadership and communication skills
- Ability to work under pressure and meet tight deadlines
Preferred Qualifications:
- IATA or relevant travel qualification
- Experience in Umrah/Hajj flight arrangements
- B2B and B2C Expert
Job Type: Full-time
Pay: Rs60, Rs100,000.00 per month
Work Location: In person
