
Call Center Executive
4 weeks ago
The call center executive is responsible for identifying prospective shippers and negotiating truckload rates with them, and finding available trucks and negotiating truckload rates with drivers/carriers. This role will require the ability to communicate clearly and concisely with good negotiation skills.
Job Specification- Identifying prospective shippers and soliciting freight sales
- Seeking out available trucks, negotiating truckload rates with drivers/carriers
- Documenting main aspects of the shipper and carrier transactions
- Communicating with shippers and carriers from pickup to delivery of freight
- Tracking and tracing domestic freight shipments moving via air/ground on a daily basis
- Checking that shipments are delivered as planned and resolving any issues
- Quoting and billing shippers
- Assist in assembling customer-specific key performance indicator reports as needed
Qualifications
- Good command over the English language and must be comfortable and clear on phone calls
- Proficient in Word, Outlook, and Excel, along with good math & accounting skills
- Strong organizational and time management skills
- Attention to detail and ability to make informed decisions
- Excellent verbal and written communication skills
- Ability to cope well with pressure and work to deadlines
- Precision and ability to work independently
- Flexibility and teamwork skills are essential
- Passionate about your craft, always looking for ways to improve yourself
Strongly preferred
- Solid foundation in the freight transportation industry
- Previous experience in a transportation industry in roles such as an account manager, dispatcher, logistics coordinator.
- Experience in handling business transactions by phone (e.g., prior jobs involving cold calls, inside sales, etc.)
This role is suited to individuals combining a strong interest in logistics and transportation with excellent organizational, planning, and interpersonal skills. This is a dynamic, fast-paced role offering a great deal of variety. This position requires working night shifts as per the US market.
Location: Logistics and Supply Chain - Islamabad, Pakistan
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