Customer Success Specialist

7 days ago

Islamabad, Islamabad, Pakistan ibexl Full time
Customer Success Specialist - Voice Program

Job Overview

ibex. Pakistan is seeking a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with their queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and work ethic over experience in dealing with international customers. A sense of humor is a plus.

Job Description

  • Deliver exceptional customer experience aligned with performance objectives and core values of our client
  • Assist customers with purchases made through the ecommerce website
  • Show interest in each customer through courteous, friendly, and caring communication
  • Provide alternatives for products/items unavailable on the website
  • Follow standard processes and procedures to resolve issues
  • Stay updated with system information, process changes, and upcoming updates

Job Specifications

  • O Levels/Intermediate or higher qualification
  • Excellent written and verbal English communication skills
  • Proficiency in MS Office, especially MS Excel and MS Word

Why should you join us?

We offer a place to give your best effort and improve your skills. We value empathy, humor (when appropriate), and clear communication. Skills we look for include:

  • Critical Thinking
  • Time Management
  • Focus and Organization
  • Priority Setting
  • Problem Solving
  • Professional Composure

What You Can Expect After Applying

Once you apply, relax and wait for us to contact you within 3 working days. Our recruitment team will call you for an initial screening. Good luck

Perks & Benefits

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Telecommunications

Referrals increase your chances of interviewing at ibex.digital by 2x

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