Customer Success Associate

3 weeks ago

Islamabad, Islamabad, Pakistan Value Engineering Pakistan Full time

We are seeking a dedicated and experienced Customer Success Associate to join our dynamic team. The ideal candidate will have 4–5 years of relevant experience in customer success, client services, or account management, with a strong ability to build and maintain long-term client relationships. This role requires working during night shifts to support our international clients, ensuring seamless service delivery and exceptional customer satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.

  • Understand client needs and business objectives to ensure product adoption and satisfaction.

  • Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the customer experience.

  • Collaborate with internal departments (Engineering, Support, and Operations) to address customer feedback and improve services.

  • Track key account metrics (e.g., customer satisfaction scores, retention rates, product usage).

  • Proactively identify opportunities for account growth and upselling.

  • Prepare and present regular reports on customer status, feedback, and improvement opportunities.

  • Participate in client onboarding and training sessions to ensure smooth transitions and understanding of services.

Requirements
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 4–5 years of proven experience in a Customer Success, Account Management, or similar client-facing role.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple clients and prioritize tasks effectively.
  • Comfortable working night shifts to accommodate international clients.
  • Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.

Benefits

  • Competitive salary and night shift allowance

  • Growth and learning opportunities in a collaborative environment

  • Exposure to international clients and professional development

  • Supportive team culture and work-life balance initiatives

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