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Technical Support Officer
4 weeks ago
EyeCure Soft is looking for a detail oriented and technically skilled Technical Support Officer to join our team and help us ensure an excellent user experience for our customers.
Role
As a Technical Support Officer, you will be the first line of support for clients facing software-related issues. You will provide troubleshooting, technical guidance, and problem resolution to end users, while collaborating with internal teams to improve product performance and customer satisfaction.
Key Responsibilities
- Respond to customer inquiries.
- Troubleshoot software problems and provide clear, step-by-step solutions.
- Document technical issues, resolutions, and customer interactions.
- Assist in onboarding new clients by providing training and support materials.
- Test software updates and provide feedback before release.
Requirements
- DAE /Bachelor's degree in Information Technology, or related field.
- 1–3 years of experience in a technical support or helpdesk role.
- Excellent communication and problem-solving skills.
- Familiarity with Windows and web-based applications.
- Ability to grasp new software tools and platforms quickly.
- Basic understanding of databases, networking, Windows installation & trouble shoot
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