Technical Support Officer

7 hours ago

Islamabad, Islamabad, Pakistan EyeCure Soft Technologies Full time
Job Description:

EyeCure Soft is looking for a detail oriented and technically skilled Technical Support Officer to join our team and help us ensure an excellent user experience for our customers.

Role

As a Technical Support Officer, you will be the first line of support for clients facing software-related issues. You will provide troubleshooting, technical guidance, and problem resolution to end users, while collaborating with internal teams to improve product performance and customer satisfaction.

Key Responsibilities

  • Respond to customer inquiries.
  • Troubleshoot software problems and provide clear, step-by-step solutions.
  • Document technical issues, resolutions, and customer interactions.
  • Assist in onboarding new clients by providing training and support materials.
  • Test software updates and provide feedback before release.
Job Specification:

Requirements

  • DAE /Bachelor's degree in Information Technology, or related field.
  • 1–3 years of experience in a technical support or helpdesk role.
  • Excellent communication and problem-solving skills.
    • Familiarity with Windows and web-based applications.
    • Ability to grasp new software tools and platforms quickly.
    • Basic understanding of databases, networking, Windows installation & trouble shoot
Job Rewards and Benefits: Communication,Incentive Bonus,Leaves,Provident Fund,Transport
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