Compliance Officer

7 days ago

Islamabad, Islamabad, Pakistan AA Exchange Full time
Compliance Officer & Audit
AA Exchange, Pakistan

We are looking for an experienced Assistant Manager Customer Support & Compliance to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.

Responsibilities:

  • Managing the customer support department's day-to-day functions
  • Responding to escalated customer support issues
  • Implementing customer support processes to enhance customer satisfaction
  • Formulating and revising customer support policies and promoting their implementation
  • Informing the team of all new information related to products, procedures, and trends
  • Assessing support statistics and preparing detailed reports on the findings
  • Overseeing and evaluating the team's ongoing performance
  • Delivering performance evaluations and following the disciplinary process according to company policy
  • Collaborating with corporate counsels and HR departments to monitor enforcements
  • Performing audits and generating internal reports
  • Taking preliminary actions
Job Specification

Requirements:

  • 1 year of proven working experience in the field of Customer Support and/or Compliance
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Awareness of industry's latest technology trends and applications
  • Ability to think strategically and to lead
  • Advanced troubleshooting and multi-tasking skills
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