Virtual Medical Manager/Care Navigator

5 hours ago

Lahore, Punjab, Pakistan Assembly Full time

Position: Virtual Medical Manager/Care Navigator
Experience Required: 2+ years (minimum)
Employment Type: Full-time
Staring $800/-
This is a remote position.

About Us:
Talent is distributed but Opportunities are not – Assembly Industries is breaking that pattern by building an AI-enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.

Position Overview:
Radiology is one of the most frequently used healthcare services, yet the process for accessing imaging exams has remained outdated for decades. This role supports a solution that modernizes imaging access through a concierge approach and a nationwide network of premium-quality radiology providers. The goal is to help patients and families access essential radiology services with fair pricing, no surprise bills, and a significantly improved experience.

As a Virtual Medical Manager/Care Navigator, you will guide patients through the full imaging journey—from account registration to exam completion. This position plays a key role in ensuring patients receive timely, empathetic, and high-quality support. You will collaborate with internal teams such as Member Services, Operations, and Technology to deliver a seamless experience.

Key Responsibilities

  • End-to-End Patient Support
    Act as the primary point of contact for patients, supporting them with:
    • Account registration and setup
    • Imaging order management
    • Prior authorization assistance
    • Appointment scheduling and payments
    • Exam preparation guidance
    • Report collection and delivery
    • Escalating issues as needed
  • Proactive Case Management
    • Manage a patient queue to ensure timely appointments and follow-ups.
  • Scheduling Coordination
    • Match patients with appropriate imaging providers based on availability and needs.
  • Patient Communication
    • Deliver outstanding support through phone, email, and SMS with professionalism and empathy.

Qualifications

  • 2+ years experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare.
  • 2+ years of experience coordinating care across providers.
  • 1+ year handling or assisting with prior authorizations.
  • Strong interpersonal and problem-solving skills.
  • Proven success in a fast-paced, phone-based service environment.
  • Detail-oriented, with strong time management and organizational skills.

What We Offer:

  • Remote-first, flexible work culture
  • Exposure to high-growth clients
  • Opportunities for professional growth and development
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