Technical Support Professional

11 hours ago


Lahore, Punjab, Pakistan Dar ul Madinah International Islamic School System... Full time

Key Job Functions:

The IT Support Engineer plays a vital role in ensuring the seamless operation of computer systems in the Dar-ul-Madinah Head Office and campuses. Key responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware, software, and equipment to optimize workstation, network connectivity, and device performance.

Core Responsibilities:

  • Manage the installation, configuration, testing, maintenance, monitoring, and troubleshooting of end-user workstation hardware, networked peripheral devices, and networking hardware products.
  • Collaborate with end-users to deliver required support desk service levels, focusing on supporting the preparation, maintenance, and procedures for logging, reporting, and statistically monitoring computers and other related devices performance.
  • Ensure the operational readiness of IT-related devices in the head office.
  • Regularly back up user data in the head office.
  • Ensure effective communication with all campuses/offices to implement IT policies.
  • Present IT issues and provide suitable solutions.
  • Provide applications training, orientation, and assistance to users as requested.
  • Conduct regular audits for policy compliance.
  • Ensure secure data backup.


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