
Quality Service Coordinator
6 days ago
Job Responsibilities
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- Deliver high-quality services to customers, minimizing repeat visits and customer complaints.">
- Optimize operational processes, controlling costs and resource allocation.">
- Work closely with Visit Authorized Service Centers to improve service quality, resolve complaints, and enhance overall customer satisfaction.">
- Provide timely updates on critical issues to management and stakeholders.">
- Manage spare parts inventory, ensuring adequate stock levels based on market demand.">
- Catalogue and procure spare parts as needed, maintaining efficient supply chains.">
- Implement and maintain ISO9000 Quality Management System standards, adhering to established procedures.">
- Develop and conduct training programs for service staff, equipping them with necessary skills and knowledge.">
- Analyze sales data, recommending sales returns based on technical grounds and following established protocols.">
Requirements
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- Effective team leadership and collaboration skills">
- Strong customer focus and orientation">
- Proven supervisory experience and skills">
- Background in After Sales Services, preferably in the Appliances Industry">
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