
Customer Interaction Expert
3 days ago
The role of Communication Specialist is pivotal in driving success through effective customer interactions.
Key Responsibilities:- Evaluate situations critically to identify areas for escalation and ensure seamless communication with supervisors.
- Foster strong, lasting relationships with customers by providing comprehensive service information and resolving their queries efficiently.
- Conduct thorough research using available resources to gather required data and make informed decisions.
- Routinely direct calls to relevant personnel or departments to maintain a smooth workflow.
- Pursue follow-up customer interactions as necessary to address concerns and provide ongoing support.
- Develop opportunities for upselling products and services to enhance customer satisfaction and revenue growth.
- Maintain accurate call logs and reports to track progress and optimize performance.
We operate on a standard 5-day workweek schedule, ensuring a healthy work-life balance.
Job Requirements:- Demonstrate exceptional negotiation abilities to effectively manage customer expectations.
- Possess experience in outbound sales to leverage existing networks and expand customer bases.
- Show willingness to adapt to evening shifts from 6 PM to 1 AM, demonstrating flexibility and commitment.
- Highlight customer service background to showcase expertise in building strong customer relationships.
Please note that daily call volume is capped at 10-15 calls to prevent burnout and maintain quality standards.
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