
Client Interaction Specialist
1 day ago
You will be the face of our organization, answering in-bound calls from customers in proficient English. This role demands ambition, a strong professional work ethic, excellent listening skills, commercial acumen, and great English communication skills.
Key Responsibilities:
- Take instructions from customers for specific vehicles as per their requirements.
- Secure payment instructions from customers over the phone.
- Offer timely and error-free pricing to customers.
- Amend and cancel active bookings on customer requests, providing solutions where necessary.
- Keep track of arriving and departing flights according to upcoming taxi bookings.
- Liaise with the UK office to resolve queries and provide assistance.
- Connect customers with drivers for smooth rides, focusing on quality.
- Handle queries and grievances from drivers swiftly.
- Ensure accurate pickup and drop-off to maintain high-quality standards.
Required Skills & Qualifications:
- Preferably inbound call center experience or at least 1 year of experience in a similar role with a reputable company.
- Working knowledge of taxi booking software is a plus.
- Minimum high school graduation required.
Contract Type:
- Full-time, 7/24 shift-based contract, office-based, market-competitive salary.
Location: Telecommunications - Rawalindi, Pakistan
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