
Technical Relationship Manager Position
19 hours ago
About the Job
We are seeking a highly skilled Technical Relationship Manager to join our team. This is an exciting opportunity to work with Strategic Accounts globally, providing technical support and expertise.
Key Responsibilities
- You will be assigned a book of Strategic Accounts where you will be responsible for all Capital IQ Solutions technical initiatives and escalations.
- Assist Account Directors and Relationship Managers with technology-related items at their Accounts.
- Provide White Glove service to Strategic Accounts to grow users & usage.
- Conduct comprehensive Technical Account reviews to ensure potential service gaps are addressed.
- Liaise with enterprise level IT and Market Data contacts on a scheduled basis.
- Provide feedback and early warning to internal Product teams regarding client technology direction.
- Take ownership and work with clients to ensure product packaging and trouble-free deployment.
Requirements
- Excellent written and verbal English communication skills.
- Basic understanding of finance industry with strong proficiency in technology.
- Strong multi-tasking, analytical, and troubleshooting skills.
- Project Management experience desirable.
- Appetite for providing superb customer service.
- Solid understanding of MS Office (Word, Excel, PowerPoint).
- Ability to travel within India and APAC.
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