Technical Relationship Manager Position

19 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Job

We are seeking a highly skilled Technical Relationship Manager to join our team. This is an exciting opportunity to work with Strategic Accounts globally, providing technical support and expertise.

Key Responsibilities

  1. You will be assigned a book of Strategic Accounts where you will be responsible for all Capital IQ Solutions technical initiatives and escalations.
  2. Assist Account Directors and Relationship Managers with technology-related items at their Accounts.
  3. Provide White Glove service to Strategic Accounts to grow users & usage.
  4. Conduct comprehensive Technical Account reviews to ensure potential service gaps are addressed.
  5. Liaise with enterprise level IT and Market Data contacts on a scheduled basis.
  6. Provide feedback and early warning to internal Product teams regarding client technology direction.
  7. Take ownership and work with clients to ensure product packaging and trouble-free deployment.

Requirements

  1. Excellent written and verbal English communication skills.
  2. Basic understanding of finance industry with strong proficiency in technology.
  3. Strong multi-tasking, analytical, and troubleshooting skills.
  4. Project Management experience desirable.
  5. Appetite for providing superb customer service.
  6. Solid understanding of MS Office (Word, Excel, PowerPoint).
  7. Ability to travel within India and APAC.


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