IT Support Coordinator

1 day ago

Lahore, Punjab, Pakistan beBeeHelpDesk Full time
Job Summary

The Help Desk Dispatcher plays a critical role in ensuring smooth and efficient IT service delivery. This position is the first point of contact for customer requests and is responsible for logging, validating, prioritizing, and dispatching tickets to the appropriate support teams.

Essential Duties & Responsibilities
  • Ticket Management
    • Serve as the first point of contact for incoming tickets via email and ticketing systems.
    • Validate and log service requests with complete and accurate information.
    • Categorize, prioritize, and assign tickets to appropriate technical teams.
    • Monitor ticket queues and reassign or escalate requests to ensure Service Level Agreement (SLA) compliance.
  • Operational Coordination
    • Track and balance workload across support teams, ensuring optimal resource utilization.
    • Proactively monitor technician availability and assign tickets based on skill set, workload, and urgency.
    • Assist with reporting by documenting metrics such as ticket volume, SLA adherence, and escalation trends.
  • Administrative & Continuous Improvement
    • Follow standard operating procedures (SOPs) and contribute to process documentation updates.
    • Participate in daily standups and shift handovers to ensure smooth knowledge transfer.
    • Perform other duties as required by management.
Required Skills and Qualifications
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills for customer and team interactions.
  • Strong problem-solving and decision-making skills to correctly prioritize and route tickets.
  • Basic knowledge of IT concepts (networks, servers, applications, end-user devices).
  • Ability to remain calm and professional under pressure, particularly during high-severity incidents.
  • Proficiency in using ticketing/ITSM systems (ConnectWise).
  • Strong customer service orientation with a focus on empathy, patience, and professionalism.
  • Attention to detail in documenting ticket activity and updating records accurately.
  • Ability to follow escalation procedures and think critically when determining urgency.
  • Familiarity with SLA/OLA tracking and performance metrics.
  • Proficient with Microsoft Office Suite and collaboration tools (Teams, Slack, Zoom).

  • Executive Coordinator

    2 days ago

    Lahore, Punjab, Pakistan Prime System Solutions Full time

    Job Title: CEO Office CoordinatorLocation: LahoreJob Type: Full-TimeExperience Required: 2-4 YearsWe are seeking a detail-oriented and proactive CEO Office Coordinator to support the Chief Executive Officer in managing daily operations, communications, and cross-functional coordination. The ideal candidate will ensure smooth workflow, provide administrative...

  • Operations Coordinator

    2 days ago

    Lahore, Punjab, Pakistan beBeeAdministrative Full time

    Job PurposeThis role provides comprehensive administrative support to the Dean of School of Education.The job involves managing the operations of the Dean's Office, ensuring effective communication and coordination across departments and external stakeholders.It also requires supporting academic, research, and programme-related initiatives.Key...

  • Project Coordinator

    4 weeks ago

    Lahore, Punjab, Pakistan Software Finder Careers Full time

    The Project Coordinator plays a key supporting role within the Project Management Office (PMO), working closely with the Senior Manager – PMO to ensure the smooth execution and delivery of projects. This role involves tracking progress, maintaining documentation, coordinating schedules, and facilitating communication across cross-functional teams. The...

  • Sales Coordinator

    2 days ago

    Lahore, Punjab, Pakistan IBL-Unisys Full time

    Get AI-powered advice on this job and more exclusive features.Job Title: Account Coordinator - LahoreDepartment: CommercialJob Type: Permanent, Full-timeLocation: Lahore (On-site)About IBL-UnisysIBL-Unisys, part of the IBL Group of Companies, has been a market leader in Pakistan for over a century. Specializing in the distribution, marketing, and...

  • Sales Coordinator

    4 weeks ago

    Lahore, Punjab, Pakistan Livoltek Pakistan Full time

    Coordinate with sales team to manage inquiries, quotations, and follow-ups with clients.Prepare and process sales orders, quotations, and purchase requests for inverter products.Track and update sales pipeline, forecast reports, and order statuses using CRM or ERP tools.Liaise with the logistics and warehouse teams to ensure timely dispatch and delivery of...

  • Executive Coordinator

    4 weeks ago

    Lahore, Punjab, Pakistan Horti Group Full time

    Job Description:Job Responsibilities:Administrative & Executive Support:Manage the Executive Director's calendar, schedule meetings, and coordinate appointments.Organize, store, and maintain important business documents and reports.Handle correspondence, emails, and phone calls with professionalism.Prepare high-quality reports, presentations, and data...

  • Import Coordinator

    4 weeks ago

    Lahore, Punjab, Pakistan Mago Enterprises PVT LTD Full time

    Job Description:Job Advertisement: Import Coordinator – Accountant (FEMALES ONLY)Position: Import CoordinatorLocation: House No. 131/132-D, Phase 6, DHA, Lahore, PakistanIndustry: Trading / Indenting (Petrochemicals & Polymers)Company: Mago Enterprises Pvt. Ltd.Job Type: Full-time (9:00 AM – 6:00 PM)Starting Salary: Rs. 25,000 – Rs. 30,000 per monthKey...

  • Procurement Coordinator

    3 weeks ago

    Lahore, Punjab, Pakistan Milele Full time

    Job Purpose:We are seeking a dedicated Procurement coordinator to join our dynamic team. This role is pivotal in enhancing our supply chain operations by leveraging direct OEM networks, developing key supplier relationships, and ensuring continuous improvement through strategic data analysis and effective communication.Duties and Responsibilities:Assist in...

  • Project Coordinator

    1 hour ago

    Lahore, Punjab, Pakistan Curemd Pakistan (Private) Limited Full time

    Project Coordinator - Human Resources page is loadedProject Coordinator - Human ResourcesApply locations Lahore time type Full time posted on Posted 22 Days Ago job requisition id JR101763Job Overview:We are seeking a motivated and dynamic Project Coordinator to join our HR team. In this role, you will play a critical part in overseeing HR projects,...

  • Operations Coordinator

    2 days ago

    Lahore, Punjab, Pakistan beBeeOperation Full time 3,000,000 - 5,000,000

    Our organization is seeking a highly skilled individual to fill the role of Operations Coordinator. In this position, you will be responsible for overseeing the control room operations and ensuring seamless communication between teams.You will respond promptly to emergency calls and alarms, and coordinate with security teams and technicians to resolve any...