Systems Troubleshooter

1 week ago

Hyderabad City Taluka, Pakistan beBeeSupport Full time $55,000 - $85,000
Job Title: Technical Support Engineer

Motive empowers teams with tools to make work safer, more productive, and profitable. The platform combines industry-leading AI with a single system for managing assets, reducing manual workloads by automating and simplifying tasks.

The Motive platform serves over 120,000 customers across various industries, including transportation, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role

Technical Support Engineers manage customer issues in Technical Support for all products. They train and educate employees as needed, identify larger issues, and escalate directly to technical leads or engineering.

Key Responsibilities
  • Resolve high-priority, technically complex issues via email, phone, and chat.
  • Act as the point of escalation for frontline support engineers and manage end-to-end resolution for advanced cases.
  • Troubleshoot data from telematics devices, APIs, mobile apps, and customer environments.
  • Collaborate with Engineering and Product teams to resolve bugs, contribute to hotfixes, and improve product stability.
  • Document troubleshooting steps, known issues, and best practices to contribute to internal knowledge bases.
  • Partner with Customer Success Managers and Enterprise Account Managers to ensure customer satisfaction and retention.
  • Monitor trends, flag emerging issues, and suggest product or process improvements.
Requirements
  • 2-3+ years in technical support, systems engineering, or similar roles, preferably supporting SaaS or IoT products.
  • Strong troubleshooting skills in Networking, APIs, Linux systems, mobile platforms, or hardware devices.
  • Experience working with enterprise customers and managing escalations with professionalism and urgency.
  • Familiarity with tools such as Salesforce, Zendesk, Jira, Kibana, or equivalent CRM/log analysis platforms.
  • Excellent verbal and written communication skills with the ability to simplify technical concepts for non-technical users.
  • Ability to thrive in a fast-paced, collaborative environment with shifting priorities.

Our team values diversity and inclusion and is an equal opportunity employer. We welcome applicants from diverse backgrounds and perspectives.

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