
Customer Service Expert
1 day ago
Job Summary: We are seeking a highly skilled Customer Service Expert to provide exceptional support to our German-speaking clients.
">- Offer timely and accurate customer service in German, resolving inquiries regarding orders, delivery, returns, and other post-sales issues.
- Effectively handle customer complaints and disputes, ensuring proper resolution to maintain the company's reputation.
- Maintain a comprehensive customer database, record and track customer feedback and issues, ensuring timely update and archiving of customer information.
- Assist the sales team in dealing with order issues from German customers, coordinating logistics and delivery to ensure timely and accurate order fulfillment.
Requirements:
- Proficiency in German at C1 level or above, with the ability to communicate and write in German fluently.
- Good command of English for basic communication.
- Strong communication skills and service-oriented mindset.
- Prior experience in customer service is preferred.
About Us: Our organization values exceptional customer service and strives to deliver world-class experiences to our clients. If you possess excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity.
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