Commercial Experience Associate
1 day ago
Veon Group is a leading employer in the country, epitomizing the philosophy that each employee lives a better every day inspired by visionary leadership, a unique professional culture, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - guiding entrepreneurial and innovative mindsets, harnessing professional collaboration, and fostering customer obsession.
Job DescriptionThe Commercial Experience Executive plays a crucial role in driving our success at an Experience Center. The position requires excellent communication and interpersonal skills, good sales and service expertise, and proficiency in Microsoft Office.
The Commercial Experience Executive welcomes and guides walk-ins from the floor, develops a basic understanding of the CRM system, and handles customer queries to improve their experience.
The role also involves maintaining product upsell from the Experience Center, initiating improvements in customer experience, and ensuring minimum average wait/service time.
Additionally, the Commercial Experience Executive takes ownership of timely resolution of customer complaints, manages customer retention and churn, and coordinates with stakeholders for issue resolution.
Required Skills and Qualifications- Excellent communication and interpersonal skills
- Good sales and service expertise
- Proficient in Microsoft Office
- Telecom product knowledge and hands-on expertise in customer management systems
- Adept in stakeholder management for closure of action plans while ensuring standardization
As a member of Veon Group, you will be part of something transformative, driving our success and empowering millions more with the tools necessary to progress in an increasingly digital economy.
We foster a positive organizational culture, guided by entrepreneurial and innovative mindsets, professional collaboration, and customer obsession.
Join us in our mission to change the lives of 70 million customers for the better.
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