Cloud Support Specialist

5 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

We are seeking a dedicated Cloud Support Specialist to join our dynamic Cloud Support Core Team. In this role, you will play a pivotal part in empowering our global customer base by providing technical expertise needed to maximize their experience on our platform.

Key Responsibilities:
  • Prior experience with cloud infrastructure is a plus; the ability to quickly learn and adapt to evolving systems, platforms, and products is essential.
  • Addressing and resolving customer technical support tickets, ensuring high standards of customer interaction and prompt issue resolution.
  • Troubleshooting and diagnosing complex product issues, focusing on productivity, quality, SLA, CSAT, and resolution time KPIs.
  • Providing exceptional technical support for DigitalOcean's core Compute, Network, and Storage products.


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