
Technical Product Specialist
18 hours ago
Technical Product Specialist
- We are looking for a skilled Technical Product Specialist to join our team.
- The successful candidate will be responsible for providing technical support to customers, collaborating with the product development team, and assisting customers in product configuration and troubleshooting.
- As a key member of our support team, you will be responsible for communicating effectively with customers, understanding their needs, and delivering solutions that meet their expectations.
About The Role
- We require a Bachelor's degree in a relevant field or equivalent experience.
- A strong technical aptitude and a passion for learning about new technologies are essential for this role.
- Excellent communication and interpersonal skills are critical for success in this position.
- Additionally, the ability to work independently and efficiently, as well as occasionally working outside regular business hours, is required.
Responsibilities and Deliverables
- Provide first-level support to customers on product inquiries and issues.
- Collaborate with the product development team to understand and communicate new features and updates.
- Assist customers in product configuration and troubleshooting.
- Document and escalate technical issues to higher-level support when necessary.
- Conduct product demonstrations and training sessions for clients.
- Collect and analyze customer feedback to contribute to product improvements.
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