Technical Product Specialist

18 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Technical Product Specialist

  • We are looking for a skilled Technical Product Specialist to join our team.
  • The successful candidate will be responsible for providing technical support to customers, collaborating with the product development team, and assisting customers in product configuration and troubleshooting.
  • As a key member of our support team, you will be responsible for communicating effectively with customers, understanding their needs, and delivering solutions that meet their expectations.

About The Role

  • We require a Bachelor's degree in a relevant field or equivalent experience.
  • A strong technical aptitude and a passion for learning about new technologies are essential for this role.
  • Excellent communication and interpersonal skills are critical for success in this position.
  • Additionally, the ability to work independently and efficiently, as well as occasionally working outside regular business hours, is required.

Responsibilities and Deliverables

  1. Provide first-level support to customers on product inquiries and issues.
  2. Collaborate with the product development team to understand and communicate new features and updates.
  3. Assist customers in product configuration and troubleshooting.
  4. Document and escalate technical issues to higher-level support when necessary.
  5. Conduct product demonstrations and training sessions for clients.
  6. Collect and analyze customer feedback to contribute to product improvements.

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