Client Success Specialist

10 hours ago


Lahore, Punjab, Pakistan Knowza Learning Solutions Full time

We are an innovative online education provider with a passion for delivering exceptional customer experiences. Our sales support office in Lahore is seeking a highly skilled CUSTOMER SUPPORT REPRESENTATIVE to join our team.

The successful candidate will be responsible for providing outstanding customer service, resolving customer complaints, and contributing to our business growth. You will be working closely with our marketing team to develop and implement effective marketing strategies that drive customer engagement and conversion.

To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to think creatively and develop innovative solutions to customer problems. You should be familiar with marketing principles and practices, and have experience working in a customer-facing role.

Responsibilities:

  • Providing exceptional customer service via phone, email, and chat.
  • Resolving customer complaints and issues effectively.
  • Working collaboratively with the marketing team to develop and implement effective marketing strategies.
  • Thinking creatively to develop innovative solutions to customer problems.


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