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Client Success Lead
10 hours ago
The Account Manager at CEQUENS is responsible for managing and retaining clients, understanding their needs, and delivering exceptional service. This position involves maintaining and enhancing relationships with existing clients, acting as the primary point of contact for all matters specific to assigned clients, and resolving issues and ensuring satisfaction.
Main Responsibilities- Monitor and analyze customers' usage of our product to identify opportunities for deeper engagement and upselling.
- Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.
- Achieve sales targets and objectives within assigned client accounts.
- Strong interpersonal skills with an aptitude for building strong client relationships.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- High level of professionalism and ethical conduct.
- Proficient in CRM software and Microsoft Office Suite; experience with Salesforce is a plus.
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