Product Support Specialist

4 days ago


Abbottabad, Khyber Pakhtunkhwa, Pakistan beBeeTechnical Full time 650,000 - 850,000
Job Description

We are seeking a highly skilled professional to provide technical support and training for our products.

This role offers a dynamic work environment where you will gain an in-depth understanding of our products to support customers worldwide.

Duties
  • Provide phone and email support to troubleshoot user issues
  • Recommend product enhancements
  • Responsible for quality control/bug testing of new releases
  • Research projects
  • Support product development through research and documentation
  • Update knowledgebase cases and release notes
Qualifications
  • Degree in computer science or engineering
  • Excellent communication skills
  • High typing speed
  • Problem-solving skills
  • Knowledgeable on all Microsoft Office products
  • Technical support experience
  • 2-5 years' experience required
Work Schedule

Monday – Friday, Evening/Night Shift: 9 hours with 1 hour lunch break, start time varies.

Location

Remote work from home; stable high-speed internet access required.

In this role, you will have the opportunity to grow your skills and advance your career. We offer a competitive compensation package and opportunities for advancement.



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