Technical Support Specialist

4 days ago

Hyderabad City Taluka, Pakistan beBeeCustomerSupport Full time

Technical Support Specialist

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This role is ideal for individuals who enjoy problem-solving and thrive in fast-paced environments.

">About the Position">
  • ">
  • We are seeking a skilled Technical Support Specialist to handle and resolve technical support tickets, collaborate with other teams, and improve internal processes.">
  • The successful candidate will be responsible for troubleshooting and resolving basic technical issues independently, as well as identifying and documenting recurring issues to enhance process efficiency.">
  • The position requires strong analytical thinking, excellent verbal and written communication skills, and effective time management.">
  • A Bachelor's degree in Computer Science, IT, or Software Engineering is required, along with experience working with SQL queries and databases.">
  • Strong proficiency in Google Docs, Excel, and other office applications is also essential.">
  • The ideal candidate will have a positive attitude, adaptability, and a go-getter mindset, with a willingness to learn and grow within the company.">
">Key Responsibilities">
  • ">
  • Troubleshoot and resolve basic technical issues independently.">
  • Collaborate with teams to follow up on tasks and ensure timely resolutions.">
  • Identify and document recurring issues to enhance process efficiency.">
  • Create, manage, and update internal documentation, reports, and workflows as needed.">
  • Take initiative and contribute suggestions for operational improvements.">
  • Assist with other tasks assigned by the Supervisor/Manager.">
">Requirements">
  • ">
  • Bachelor's degree in Computer Science, IT, or Software Engineering.">
  • Experience working with SQL queries and databases.">
  • Strong proficiency in Google Docs, Excel, and other office applications.">
  • Excellent verbal and written communication skills.">
  • Strong analytical thinking and attention to detail.">
  • Effective time management and ability to prioritize tasks.">
  • Positive attitude, adaptability, and a go-getter mindset.">
  • Ability to work collaboratively in a team environment.">
  • Opportunities for continuous learning and growth.">
  • Be part of a company that values problem-solving and innovation.">
">

Professional Qualities:

">
  • ">
  • Teamwork and collaboration.">
  • Problem-solving and analytical thinking.">
  • Communication and interpersonal skills.">
  • Adaptability and flexibility.">
  • Continuous learning and professional development.">

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