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Customer Service Associate

2 weeks ago

Islamabad, Islamabad, Pakistan Inkstone Management Full time

We are seeking a talented Customer Service Associate to join our team at Inkstone Management. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

As a Customer Service Associate, you will be the primary point of contact for customers, resolving their complaints and concerns via phone, email, or social media. You will also use telephones to reach out to customers and verify account information, greeting them warmly and ascertaining the problem or reason for calling.

You will assist with placement of orders, refunds, or exchanges, advising customers on company information and taking payment information and other pertinent details. Your goal will be to place or cancel orders, attempt to persuade customers to reconsider cancellation, and inform them of deals and promotions.

To succeed in this role, you will need to utilize computer technology to handle high call volumes, work with our customer service manager to ensure proper customer service is being delivered, and compile reports on overall customer satisfaction.

Key Responsibilities
  • Resolve customer complaints and concerns via phone, email, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise customers on company information.
  • Take payment information and other pertinent details.
  • Place or cancel orders.
  • Attempt to persuade customers to reconsider cancellation.
  • Inform customers of deals and promotions.
Requirements
  • High school diploma or equivalent required; degree in business or related field preferred.
  • 2+ years of customer service experience in a similar industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Proficiency in computer software and technology.