Call Center Leadership Position

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Team Lead - Call Center Management

About the Role:
This role involves leading and supervising a team of call center representatives to ensure high-quality customer service and resolution of customer issues.

Key Responsibilities:
• Lead and supervise a team of call center representatives, focusing on delivering excellent customer service and resolving customer complaints efficiently.
• Monitor team performance, provide constructive feedback, and implement strategies to improve team efficiency and productivity.
• Train and onboard new team members, equipping them with the necessary skills to excel in their roles.

Requirements:
This position requires a minimum of 2 years of experience in a call center environment, along with strong leadership and communication skills. The ideal candidate should be able to multitask, prioritize tasks effectively, and possess proficiency in Microsoft Office and call center software.

About You:
The successful candidate will be a seasoned professional with problem-solving and conflict resolution skills, capable of driving results-oriented teams and fostering a culture of excellence.

Industry:
Information Technology and Services

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