Customer Service Social Media Liaison

2 days ago


Quetta City Tehsil, Pakistan beBeeRelationship Full time $40,000 - $60,000
Job Overview

We are seeking a highly skilled and experienced Customer Relationship Specialist to join our organization. The successful candidate will be responsible for providing exceptional customer service and support on various social media platforms.

Key Responsibilities
  • Monitor and respond to customer inquiries and comments on social media platforms, including Facebook, Twitter, and automotive enthusiast forums.
  • Manage existing caseload, complete follow-up tasks, and achieve operational metrics.
  • Adhere to standard work processes and contribute to efficiencies and improvements when possible.
  • Proactively identify sales leads and educate in-market customers on product functionality and services.
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
Requirements
  • 1+ years' experience in customer service related profession.
  • 1 + years' of social platform experience.
  • Computer navigation and typing proficiency.
  • Strong reading comprehension and written communication skills.


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